Privacy Policy

 

 

Privacy Policy

Effective Date: 6/10/2024

 

This Privacy Policy explains how S&L Windows and Doors, LLC DBA Renewal by Andersen of the Carolinas, collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at www.RBACarolinas.com.

 

COLLECTION OF PERSONAL INFORMATION

Information collected directly from you: We may collect personal information directly from you, for example through a web form or when you contact us for customer support. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

 

Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

 

Information collected from our partners: We may collect personal information about you from our third-party partners and combine it with other information that we collect. Personal information we collect from our partners may include, for example, your demographic information and geographic location.

 

USE OF PERSONAL INFORMATION

 

We may use information collected about you for any lawful purpose, including the following:

 

  • To provide you with our products and services, customer service and support, and other relevant information;
  • To market our products and services to you, including by email and text message subject to your consent;
  • To provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts;
  • To comply with the law and to maintain the security of our website; or
  • With your consent, or as otherwise disclosed at the time information is collected.

 

DISCLOSURE OF PERSONAL INFORMATION

We may share the information we collect with other parties, with the exception of information collected in regard to the opt-in of receiving text messaging, including the following:

  • With third-party service providers to assist us with providing and marketing our products and services, such as payment processors, data hosting services, analytics services, advertising partners, and email service providers.
  • With any affiliates or joint venture partners that we may have in the future.
  • As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding.
  • If necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or the rights of third parties, or to protect the safety or security of any person or entity.
  • With your consent or as otherwise disclosed at the time of data collection or sharing. We may share information that has been de-identified or aggregated without limitation.

 

 DIGITAL ADVERTISING & ANALYTICS

We may authorize our advertising partners to use cookies and similar technologies on our website to automatically collect certain information from your device, and we may share information about you, your purchases, and your interactions with our website with our advertising partners. These partners may also collect information from other websites or apps over time, including information about relationships among different browsers and devices. Such information can be used by us or our advertising partners to serve more relevant targeted ads. For more information about this type of advertising and how to opt out of targeted advertising from our advertising partners, go to www.aboutads.info.

 

We may also work with third parties that collect data about your use of our website and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the website and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.]

 

Your web browser may allow you to block or disable cookies; however, parts of our website may not function properly if you do so.

 

EMAIL MESSAGE COMMUNICATIONS

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations.

 

Mobile Messaging Terms & Conditions

  • Texting Policy: We will only use the information you provide through the Service to transmit your mobile messages and respond to you, if necessary. We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the service to any third party.

    Program description: When opted-in, you will receive text messages (SMS/MMS) to your mobile telephone number. These kinds of text messages may include a response to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, and follow up.
  • Cost and Frequency: Message and data rates may apply. The Program involves recurring text messages, and additional text messages may be sent based on your interaction with Pure H2O, Inc.
  • Opt-out: You can cancel the text messages at any time. Just reply back with STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE. After you send the text message STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to us, we will send you a text messages to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. If you want to receive text messages again, just sign up as you did the first time, and we will start sending text messages to you again.
  • Interruption: Carriers are not liable for delayed or undelivered messages
  • Your Mobile Telephone Number: You represent that you are the account holder for the mobile telephone number(s) that you provide. You are responsible for notifying us immediately if you change your mobile telephone number. You agree to indemnify us in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify us if you change your mobile telephone number, including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.
  • Changes to Terms and Conditions: We may revise, modify, or amend these Mobile Messaging Terms and Conditions at any time. Any such revision, modification, or amendment shall take effect when it is posted to the RBAcarolinas.com. You agree to review these Mobile Messaging Terms and Conditions periodically to ensure that you are aware of any changes. Your continued consent to receive text messages from us will indicate your acceptance of those changes.
  • Termination of Text Messaging: We may suspend or terminate your receipt of text messages if we believe you are in breach of these Mobile Messaging Terms and Conditions. Your receipt of text messages is also subject to termination in the event that your mobile telephone service terminates or lapses. We reserve the right to modify or discontinue, temporarily or permanently, all or any part of the text messages, with or without notice.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us.

 

UPDATING YOUR INFORMATION

You may review, change, or update any of your contact information or if you have any questions about this policy or our privacy practices, you may submit a request using any one of the following:

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Please review it frequently.

 

ARBITRATION OF DISPUTES

By using our website (the “Site”), you and Renewal by Andersen of the Carolinas agree that any controversy, claim, suit, demand, counterclaim, cross claim, or third party complaint, arising out of, or relating to the Site, your use of the Site, a contemplated transaction for services, a credit application, or the parties’ relationship (collectively referred to as “Claim”) and/ or the validity and enforceability of this arbitration provision, shall be submitted to final and binding arbitration in Delaware. The agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. §1, et seq. and not by any state rule or statute governing arbitration. This agreement to arbitrate shall survive consummation and/or termination of the contemplated transaction. The Parties agree that Claims shall be arbitrated by a single arbitrator on an individual basis and not as a class or mass action. The Parties agree that the arbitrator may not consolidate proceedings of more than one person’s claims. YOU EXPRESSLY WAIVE ANY RIGHT TO ARBITRATE A CLASS OR MASS ACTION OR TO A JURY TRIAL. Arbitration shall be administered by either: JAMS Arbitration, Mediation, and ADR Services (www.jamsadr.com) or any other nationally recognized organization that the parties may choose subject to mutual approval. Arbitration shall be administered according to the arbitration service’s then current applicable rules and procedures except the parties expressly waive the applicability of any rule governing class or mass action. You can obtain a copy of the applicable rules by contacting the arbitration organization or visiting its website. Arbitration fees shall be administered according to the arbitration service’s fee schedule and then current applicable rules. The arbitrator shall be selected pursuant to the applicable rules and shall establish the procedure and scheduling of the arbitration, bearing in mind its expedited nature. The arbitrator shall be governed by the ethical rules of the selected arbitration service, the federal rules of evidence and the governing substantive law in making an award. The arbitrator’s award shall be final and binding on all parties. Any state or federal court having jurisdiction may enter judgment on the arbitrator’s award. To the extent that any part of this agreement is ruled illegal or unenforceable by the arbitrator or any other finder of fact or law, such clause shall be deemed severed and the remaining provision shall survive. IF A DISPUTE IS ARBITRATED ACCORDING TO THIS PROVISION, YOU UNDERSTAND AND AGREE: (1) TO RESOLVE ALL DISPUTES WITH DEALER BY BINDING ARBITRATION RATHER THAN IN COURT; (2) THAT YOU GIVE UP THE RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN ANY CLAIM AGAINST DEALER, INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL OR CLASS CLAIMS OR OF MASS ACTION CLAIMS; (3) THAT OTHER RIGHTS YOU AND WE MIGHT HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION, FOR EXAMPLE, THE AMOUNT OF DISCOVERY; (4) THAT YOU HEREBY EXPRESSLY WAIVE ANY AND ALL RIGHT TO A JURY TRIAL ON ANY CLAIM, REGARDLESS OF THE ENFORCEABILITY OF THIS ARBITRATION PROVISION.